Skype – lost the plot?

Is Skype crazy?

Skype rant

From the Skype web site  – my emphasis

On January 18th 2007 we will announce an innovative and disruptive
pricing structure to give Skype users even more exciting and cost
effective ways to keep in touch.

Am I crazy?  Does it make sense for a company with a good business model to screw things up?  Why would they do this? Does anyone from Skype proof read their copy? Is disruptive good?  As a customer it doesn’t sound good to me.

Normally I’d send an e-mail and point it out to them but they never acknowledge e-mails so why bother.  Instead – a rant ..

Is anyone else noticing some pretty strange things about Skype?  I’ve been away for a month and haven’t been using it.  In fact, I got a new computer and didn’t have it installed until today.

And this is what I found –

  • Suddenly all my Outlook contacts are in Skype.  I didn’t ask for this.  I don’t want it.
  • On my website – www.aude-france-property.com – and the about page on this blog there are Skype buttons around my phone numbers.  I didn’t ask for that either.  And don’t want it.

And, to add insult to injury, when I clicked on the add credits button – out of sheer curiousity – this was the message – "Unfortunately Skype does not have payment methods available from your current location…"  (Normally I would copy and paste the entire message but they’ve managed to disable the right click button)

So Skype, if you’re listening, keep my 5.42 euros. Put it in a savings
account.  When you’re 800 years old you’ll have 600 euros.  You can
keep that too.

About Sam

Sam started Aude France as a companion site to her real estate site Aude France Property so that she could have a place to write about life in the Aude. Now that she's in Canada she writes about things that can affect owners and buyers in the Aude - or anything that strikes her fancy. On Pinterest you can find her by searching for Sam Mooney or clicking this link
This entry was posted in Life's Little Mysteries, Living and working in France. Bookmark the permalink.

4 Responses to Skype – lost the plot?

  1. jim says:

    I agree totally!

    Also how come they are letting my credit of 13 plus euros expire 4 months from now???

  2. Sam Mooney says:

    Have you seen the little thing that says "there's no best before date on your Skype credits" and then it says "just make one call a month"?

    Picky of me, I know, but either credits expire or they don't. In this case they do unless you make at least one paid call a month.

    Who writes that crap? Do you think they'd hire me? Lies for a Living – it could be on a resume.

    Does anyone use another VOIP service? A good one?

  3. Hi Sam

    You can turn off both the website and Outlook feature for Skype, I'm surprised it was on my default, take a look at:

    http://www.skype.com/download/skypewebtoolbar/

    and

    http://www.skype.com/download/skypeemailtoolbar/

    And it is possible the 'disruptive' bit is not aimed at Skype users, but at the incumbent telephone operators, who are seeing their revenues eaten away.

  4. Sam Mooney says:

    Hi Craig

    You're a nicer person than I am. Thanks for the tips, I deleted the Firefox extension so I don't have that weird thing on my sites anymore.

    I also found a place in view to turn off the Outlook contact display. I'll give them another chance.

    But … they're still showing no payment option for France so it's not going to be much use to me if I can't buy credits.

    I had figured out the use of 'disruptive'. I still think it's a very poor choice of wording. There are better ways to say 'we're going to kick the telco's collective butts'.

    Apparently flu makes me crabby.

    Cheers,
    Sam

Comments are closed.